Having been in business for 20+ years, we have talked to a lot of Moms, Brides, Mother of the Bride, and Dads. We are proud to have been a part of many special family moments and are committed to work with each customer to make sure our service meets the exceptional standards we hold in every aspect of what Isabel Garreton is as a company and the products we bring to market. We thought it could be useful if we compiled and shared a list with answers to the most common questions we receive.

1Q: What size is my child in Isabel Garreton dresses?

1A: Our sizing is European and the cuts are generous. We provide the garment measurements in our size chart for dresses, bubbles, christening gowns. Remember these are the garment measurements, so they should be 2-3" wider than the child's measurements.

Still not sure? If you email us the measurements below at info@isabelgarreton.com, we can assist you in selecting the correct size. 

Age: 

Chest (measured 1 inch below at the arm hole):

Waist (measured at the belly button):

Shoulder to Hem (length you want the dress to be):

Q2: This question has a lot of variations:

My child is petite, tall, thin, stocky; Can you make this IG style for her? 

I have religious requirements to add sleeves or additional length; Can you make these IG dress styles for me? 

A2: YES! We own our manufacturing and are able to do custom cuts, different fabrics, color matching, etc. Depending on the style and fabric there is a small charge for custom pieces, and there are no refunds as we are making this just for you.

Let us know what style you are interested in and our design team will review to see what is possible. 

Q3: How long will it take to get my order?

A3: If we have your pieces in stock, they will ship in 2 days, and if they are out of stock, we have to order it from our manufacturer and will ship to you in approximately 2-3 weeks. Let us know your event date in your order comments and we will follow up within 24 hours.

In a rush? We are often able to rush items, so give us a ring or shoot over an email and we can tell you what is in stock and what rush options are available!

Q4: I want a different fabric or a different color to match my event, can IG do it? 

A4: Yes! Many of our styles have different fabric and color options. Looking for a perfect match? Send us a swatch and we will color match it. This will require additional coordination with you, so the more time we have before your event, the better!

Q5: What is your return policy?

A5: If for any reason you are not pleased with what you receive, you may return any unworn item with tags within 10 days of receiving it and we will gladly exchange or refund you for the full cost of the item. Please note that, unless we have made a mistake, shipping charges cannot be refunded and there is a no return policy on custom made or personalized items. The exact steps for a return are here.

An exchange should be immediate if the item is available, otherwise we will order the item from our manufacturer and ship to you in 2-3 weeks. Credit card refunds should appear in your next billing cycle.

Q6: Do you ship Internationally?

A6: We can ship to any country in the world. We ship Internationally standard using USPS and recommend Express or Priority shipping as it provides additional tracking capability. 

If you email us, we can also ship to your country via UPS, FedEx, DHL, or other couriers, if you have a broker in the US, we can work with them if preferred.

Q7: Does Isabel Garreton Inc really help women?

A7: YES! The company exists to provide a dignified work opportunity for underprivileged women artisans. Isabel Garretón began the company as a social enterprise over 20 years ago with women in her native Chile. She began with 21 women and has grown to support over 100 families. Every design is created to showcase the skills and craftsmanship of the artisans we work with, and are carried in the finest stores in the United States and worldwide. You can see a short video here.

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Didn't answer your question?

Contact us and we'd be happy to help!

To Every Season Change, Change, Change...

The weather is still hot and kids are consumed by summer activities but little changes are already happening. The flowers have all bloomed, everyone is trying to fit in that last summer vacation, and each day the first day of school gets closer. We at Isabel Garreton are also getting ready for the change of seasons...

The design team is preparing three new Christening Gowns with matching bonnets: Layers, Once Upon a Time, and Renaissance. Each is lovingly and meticulously designed to be an heirloom piece that is passed on from generation to generation.

We are also wrapping up the summer and kicking off the fall with complimentary shipping on our Spring Summer and Fall Winter styles in July.

Use code JULYSHIP for complimentary domestic UPS ground shipping. 

Whether you are preparing for the neighborhood Labor Day bash and the last fireworks of the summer, or you've already stared getting backpacks and crayons ready (some for the first time), find in our site the perfect sundress for a hot summer day and first day of school outfit as the weather cools. Each milestone in our children's life is a special occasion, a memory to keep and share with friends and family near and far.

Each milestone in our children's life is a special occasion and a picture is a memory to keep and share with friends and family near and far. As the Summer changes to Fall, and Fall to Winter we are happy to provide the fun, beauty and elegance when needed, to keep every girl adorably dressed with the perfect outfit for memories of Picture Day, Halloween Parties, Family Thanksgiving, Fancy Winter Coats, and the portrait perfect Holiday dress!

Because Isabel Garreton has been working as a social enterprise for over 25 years, we have been blessed to see mothers become grandmothers, and daughters become mothers many times over through the pictures and stories they share with us. It is an honor to have the work of our artisans become treasured part of so many families. Every design in the Isabel Garreton collections was created to support the gifts of talented hand craft artisans who are at risk of disappearing, feel good knowing your purchase supports these women and their families. Learn more about our social mission:

Stay in touch to see all the new designs first and we honestly love it when you share your pictures and stories by tagging @isabelgarreton or #isabelgarreton via Facebook, Twitter, Instagram, and Pinterest. You can also email us at info@isabelgarreton.com or call 310-833-7768.

Over our 25+ years many wonderful people have come our way. We enter their lives with our careful craft and unique designs, dropping a memory in their lives and when you take a momnet to share, you drop one in ours. Gratitude is a powerful gesture and we thoroughly appreciate it. Thank you, Lisa.

 

Hello!

Although it has already been a year, I wanted to write and thank you for making the only dress my daughter wanted for her first communion. 

She loved it and it made her long awaited day very special!

I wanted to share some of her photos with you as you graciously made changes to the dress at my daughters request. 

My youngest child already has her communion dress picked out, The Melody dress! Hopefully it will be available when she she makes her communion.

 

Thank you for making such lovely dresses.

 

Sincerely, Lisa

 

 

"Surprise" in All White