Having been in business for 20+ years, we have talked to a lot of Moms, Brides, Mother of the Bride, and Dads. We are proud to have been a part of many special family moments and are committed to work with each customer to make sure our service meets the exceptional standards we hold in every aspect of what Isabel Garreton is as a company and the products we bring to market. We thought it could be useful if we compiled and shared a list with answers to the most common questions we receive.
Velvet with Sequins
1Q: What size is my child in Isabel Garreton dresses?
1A: Our sizing is European and the cuts are generous. We provide the garment measurements in our size chart for dresses, bubbles, christening gowns. Remember these are the garment measurements, so they should be 2-3" wider than the child's measurements.
Still not sure? If you email us the measurements below at email@example.com, we can assist you in selecting the correct size.
Chest (measured 1 inch below at the arm hole):
Waist (measured at the belly button):
Shoulder to Hem (length you want the dress to be):
'Enchanting' Silk with Tulle
Q2: This question has a lot of variations:
My child is petite, tall, thin, stocky; Can you make this IG style for her?
I have religious requirements to add sleeves or additional length; Can you make these IG dress styles for me?
A2: YES! We own our manufacturing and are able to do custom cuts, different fabrics, color matching, etc. Depending on the style and fabric there is a small charge for custom pieces, and there are no refunds as we are making this just for you.
Let us know what style you are interested in and our design team will review to see what is possible.
Navy Dot Spring Summer Dress
Q3: How long will it take to get my order?
A3: If we have your pieces in stock, they will ship in 2 days, and if they are out of stock, we have to order it from our manufacturer and will ship to you in approximately 2-3 weeks. Let us know your event date in your order comments and we will follow up within 24 hours.
In a rush? We are often able to rush items, so give us a ring or shoot over an email and we can tell you what is in stock and what rush options are available!
Q4: I want a different fabric or a different color to match my event, can IG do it?
A4: Yes! Many of our styles have different fabric and color options. Looking for a perfect match? Send us a swatch and we will color match it. This will require additional coordination with you, so the more time we have before your event, the better!
New York Wool Coat
Q5: What is your return policy?
A5: If for any reason you are not pleased with what you receive, you may return any unworn item with tags within 10 days of receiving it and we will gladly exchange or refund you for the full cost of the item. Please note that, unless we have made a mistake, shipping charges cannot be refunded and there is a no return policy on custom made or personalized items. The exact steps for a return are here.
An exchange should be immediate if the item is available, otherwise we will order the item from our manufacturer and ship to you in 2-3 weeks. Credit card refunds should appear in your next billing cycle.
Custom Handmade Dolls
Q6: Do you ship Internationally?
A6: We can ship to any country in the world. We ship Internationally standard using USPS and recommend Express or Priority shipping as it provides additional tracking capability.
If you email us, we can also ship to your country via UPS, FedEx, DHL, or other couriers, if you have a broker in the US, we can work with them if preferred.
'Forget Me Not' Special Occasion Dresses
Q7: Does Isabel Garreton Inc really help women?
A7: YES! The company exists to provide a dignified work opportunity for underprivileged women artisans. Isabel Garretón began the company as a social enterprise over 20 years ago with women in her native Chile. She began with 21 women and has grown to support over 100 families. Every design is created to showcase the skills and craftsmanship of the artisans we work with, and are carried in the finest stores in the United States and worldwide. You can see a short video here.
Didn't answer your question?
Contact us and we'd be happy to help!
Flower Girl Dress,
First Communion Dress,
Over our 25+ years many wonderful people have come our way. We enter their lives with our careful craft and unique designs, dropping a memory in their lives and when you take a momnet to share, you drop one in ours. Gratitude is a powerful gesture and we thoroughly appreciate it. Thank you, Lisa.
Hello!Although it has already been a year, I wanted to write and thank you for making the only dress my daughter wanted for her first communion.
She loved it and it made her long awaited day very special!
I wanted to share some of her photos with you as you graciously made changes to the dress at my daughters request.
My youngest child already has her communion dress picked out, The Melody dress! Hopefully it will be available when she she makes her communion. Thank you for making such lovely dresses. Sincerely, Lisa
First Communion Dress,
It is not possible to remember the many times we have provided customized flower girl dresses to weddings: red for Holiday weddings, black ones, navy ones, open backs, shorter, longer, with and without monograms, orange sashes for the Hawaiian wedding...Send it fast to Norway...to France ...to the UK...to someone very famous in Santa Barbara or Washington DC....Contact relaxed brides, nervous ones, some in disagreement with the mother or mother in law on the shade of the sash......life taking place.
In the end it is all there for that moment that will remain in the memory of all involved. That little girl or little girls will paraded down the aisle feeling they are special and part of something important. These girls will take away memories that involve decorum and elegance, the notion that a wedding is a ceremony marking an important moment in life, that one prepares thoughtfully for it, with care and attention to detail. A ceremony that is bringing to families together and the promise of a new family beginning.
For Valentine’s Day we received a present from Carol Goodfellow, pictures of her special day! In our hearts all of us at IG were there with her, in every flower girl dress with the custom green sash Carol had carefully chosen. The perfect picture of a new beginning.
Thank you, Carol!
Flower Girl Dress,