Having been in business for 20+ years, we have talked to a lot of Moms, Brides, Mother of the Bride, and Dads. We are proud to have been a part of many special family moments and are committed to work with each customer to make sure our service meets the exceptional standards we hold in every aspect of what Isabel Garreton is as a company and the products we bring to market. We thought it could be useful if we compiled and shared a list with answers to the most common questions we receive.
1Q: What size is my child in Isabel Garreton dresses?
1A: Our sizing is European and the cuts are generous. We provide the garment measurements in our size chart for dresses, bubbles, christening gowns. Remember these are the garment measurements, so they should be 2-3" wider than the child's measurements.
Still not sure? If you email us the measurements below at firstname.lastname@example.org, we can assist you in selecting the correct size.
Chest (measured 1 inch below at the arm hole):
Waist (measured at the belly button):
Shoulder to Hem (length you want the dress to be):
My child is petite, tall, thin, stocky; Can you make this IG style for her?
I have religious requirements to add sleeves or additional length; Can you make these IG dress styles for me?
A2: YES! We own our manufacturing and are able to do custom cuts, different fabrics, color matching, etc. Depending on the style and fabric there is a small charge for custom pieces, and there are no refunds as we are making this just for you.
Let us know what style you are interested in and our design team will review to see what is possible.
A3: If we have your pieces in stock, they will ship in 2 days, and if they are out of stock, we have to order it from our manufacturer and will ship to you in approximately 2-3 weeks. Let us know your event date in your order comments and we will follow up within 24 hours.
In a rush? We are often able to rush items, so give us a ring or shoot over an email and we can tell you what is in stock and what rush options are available!
Q4: I want a different fabric or a different color to match my event, can IG do it?
A4: Yes! Many of our styles have different fabric and color options. Looking for a perfect match? Send us a swatch and we will color match it. This will require additional coordination with you, so the more time we have before your event, the better!
A5: If for any reason you are not pleased with what you receive, you may return any unworn item with tags within 10 days of receiving it and we will gladly exchange or refund you for the full cost of the item. Please note that, unless we have made a mistake, shipping charges cannot be refunded and there is a no return policy on custom made or personalized items. The exact steps for a return are here.
An exchange should be immediate if the item is available, otherwise we will order the item from our manufacturer and ship to you in 2-3 weeks. Credit card refunds should appear in your next billing cycle.
A7: YES! The company exists to provide a dignified work opportunity for underprivileged women artisans. Isabel Garretón began the company as a social enterprise over 20 years ago with women in her native Chile. She began with 21 women and has grown to support over 100 families. Every design is created to showcase the skills and craftsmanship of the artisans we work with, and are carried in the finest stores in the United States and worldwide. You can see a short video here.